Shipping policy

Last updated: April 26, 2026

Elite Bio Performance ships high-value, oversized recovery equipment via professional freight carriers. This policy covers everything you need to know about how your order arrives.

Delivery Options

Standard Freight Shipping (Free on orders over $3,000): Ships via LTL freight carrier to your curbside or nearest ground-level access point. Typical transit: 5–12 business days depending on your location and the manufacturer's ship point.

White Glove Delivery (Starting at $299): A professional delivery team brings your equipment inside your home to the room of your choice. Includes liftgate, inside placement, and packaging removal. Recommended for all saunas, hyperbaric chambers, and cold plunge systems over 200 lbs.

Threshold Delivery: Carrier delivers to the first covered, dry area (garage, covered patio). Included at no additional charge with most orders.

Order Processing

Most orders ship within 3–7 business days from the manufacturer's US-based warehouse. You will receive tracking information by email as soon as your order leaves the warehouse.

The freight carrier will contact you directly to schedule a delivery appointment. Most carriers offer 4-hour delivery windows.

Mandatory Freight Inspection at Delivery

This policy is a material term of your purchase. Please read carefully.

All orders shipped via freight are subject to our Mandatory Freight Inspection Policy. By placing an order, you agree to the following:

Inspect all packaging at the time of delivery before signing the carrier's Bill of Lading (BOL). Look for punctures, crushing, dents, water marks, or torn packaging.
If ANY damage is visible, note it on the BOL in detail (e.g., "dent on left side of crate, torn shrink wrap on pallet corner"). Take timestamped photos of all damage before accepting the shipment.
If damage is severe, you have the right to refuse the shipment entirely. Write "REFUSED — DAMAGED" on the BOL.
Contact us within 48 hours of delivery with your photos and a description of the issue. We will coordinate the replacement claim directly with the carrier and manufacturer.

Why this matters: Once a freight delivery is signed for without damage noted, the carrier's liability is significantly reduced. Noting damage on the BOL protects both you and us, ensuring a successful freight claim.

If you sign for a shipment without noting visible damage, Elite Bio Performance cannot guarantee a replacement or refund for transit-related damage.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected service level. Free standard freight shipping applies automatically to orders over $3,000.

Shipping Restrictions

We currently ship within the contiguous United States. We do not ship to PO boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations at this time. For special shipping requests, contact us at support@elitebioperformance.com.

Delivery Delays

Delivery timelines are estimates and not guaranteed. Elite Bio Performance is not responsible for delays caused by carriers, weather, holidays, or circumstances beyond our control. We will keep you informed of any significant delays.